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Email: info@gc-repairs.com | Call/Text: 0402756695
Email: info@gc-repairs.com | Call/Text: 0402756695

Get A FREE QUOTE - Sony PS5 DualSense Edge Controller

Sony DualSense Edge PS5 Controller Problems?

if you are unsure what might be the problem with your DualSense Edge PS5 Controller, Simply book for this service. We will do the analysis and let you know the problem and available fixes.

Please note that this is an analysis-only service, we will thoroughly examine your controller. Once diagnosed, one of our representatives will promptly contact you with the available solutions, estimated timeframes, and a confirmed price. 

If you would like to go ahead with the repair we will forward all the details regarding time frames and payment.

We will also waive the analysis charges.

Diagnostics
• If your PS5 controller drifts, Joystick Jitters, buttons not work, adaptive trigger issues, L2 skips, L2 not work, R2 skips, R2 not work, Touchpad faulty, battery not holding charge, randomly shuts off, disconnects, left joystick problems, right joystick problems, L3 no input, L3 skips, R3 no input, R3 Skips, L Stick Drift, R Stick Drift, drift issues with joysticks

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Sony PS5 DualSense Edge Controller: Common Problems, Preventative Measures, and Solutions

The Sony PS5 DualSense Edge controller is known for its advanced features, precision controls, and adaptive triggers. However, like any piece of hardware, it can encounter issues after prolonged use or due to certain handling conditions. Here’s a detailed breakdown of the most common problems faced by gamers, the preventative measures you can take, and how we at GCR can help with repair services.

1. Joystick Drift

  • Common Issue: One of the most widespread issues with the DualSense Edge is joystick drift. This occurs when the analog sticks start moving on their own, even when no input is provided.
  • Causes: Joystick drift is typically caused by wear and tear of the internal potentiometers, dirt or debris accumulating beneath the analog sticks, or faulty sensors.
  • Preventative Measures:
    • Regular cleaning of the analog sticks to prevent dust and debris buildup.
    • Avoid pressing the joysticks too hard or being overly aggressive during gameplay.
  • Solution: If the issue persists, professional cleaning or replacement of the analog stick modules may be required.

2. Button Malfunctions

  • Common Issue: Gamers often report that buttons, especially the face buttons (square, circle, triangle, and cross), become unresponsive or sticky.
  • Causes: Dirt, grime, or moisture can get trapped beneath the buttons, or the internal button switches may wear out after extended use.
  • Preventative Measures:
    • Clean the exterior of the controller regularly.
    • Store the controller in a protective case when not in use to avoid dust accumulation.
  • Solution: In some cases, deep cleaning can resolve this issue. If the internal components are damaged, replacing the button switches may be necessary.

3. Adaptive Trigger Problems

  • Common Issue: The adaptive triggers are a highlight of the DualSense Edge controller, offering force feedback that varies in tension. However, some users experience triggers becoming stuck or non-responsive, or the tension features no longer working.
  • Causes: Overuse or forceful handling can damage the internal mechanism, while dirt can interfere with the moving parts of the trigger system.
  • Preventative Measures:
    • Handle the triggers with care to avoid overexerting them.
    • Clean around the triggers regularly to ensure no dust or debris interferes with the mechanism.
  • Solution: For more severe problems, the trigger mechanisms may need to be repaired or replaced.

4. USB/Charging Port Issues

  • Common Issue: Gamers may experience their controller not charging, charging slowly, or disconnecting intermittently when plugged in.
  • Causes: This could be due to a damaged USB-C port, loose connections, or a faulty charging cable.
  • Preventative Measures:
    • Use the original or a high-quality charging cable.
    • Be gentle when plugging or unplugging the controller to avoid damaging the port.
  • Solution: In cases where the charging port is damaged, it may need to be replaced to restore proper charging functionality.

5. Touchpad Malfunctions

  • Common Issue: The touchpad on the DualSense Edge can become unresponsive or register incorrect inputs, which can affect gameplay.
  • Causes: This can happen due to dirt buildup, damage to the touchpad sensor, or internal connectivity issues.
  • Preventative Measures:
    • Keep the touchpad clean by wiping it regularly with a soft cloth.
    • Avoid applying too much pressure on the touchpad during gameplay.
  • Solution: If cleaning does not resolve the issue, it may be necessary to replace the touchpad sensor or recalibrate it.

6. Battery Life Deterioration

  • Common Issue: Over time, the battery life of the DualSense Edge controller may degrade, leading to shorter playtime between charges.
  • Causes: Repeated charge cycles naturally reduce battery efficiency, and using the controller while charging can speed up this process.
  • Preventative Measures:
    • Avoid leaving the controller plugged in when fully charged.
    • Charge the controller properly and avoid using third-party charging accessories.
  • Solution: If the battery no longer holds a charge, replacing the internal battery can restore its original performance.

7. Case Damage or Wear

  • Common Issue: Prolonged use can lead to cosmetic damage to the controller case, including scratches, dents, or cracked shells.
  • Causes: Accidental drops, rough handling, or general wear and tear.
  • Preventative Measures:
    • Use a protective case when not in use.
    • Be mindful of where you place or store the controller.
  • Solution: Case restoration or replacement of the exterior shell can refresh the look of your controller.

How GCR Can Assist with Your PS5 DualSense Edge Controller Issues

At GCR, we specialize in diagnosing and repairing all issues related to the PlayStation 5 DualSense Edge controller. Our experienced technicians have the expertise and tools required to restore your controller to peak condition. Here’s how we can help:

  • Joystick Drift Repairs: Whether your analog sticks are drifting, stuck, or unresponsive, we can repair or replace the necessary components to restore smooth functionality.

  • Button and Trigger Fixes: We offer cleaning, recalibration, and replacement services for any malfunctioning buttons or triggers to ensure optimal performance.

  • USB/Charging Port Repairs: If your controller is not charging properly or disconnects frequently, we can diagnose and repair any issues with the charging port or internal circuitry.

  • Touchpad Solutions: We can clean, recalibrate, or replace the touchpad to ensure it works accurately and smoothly during gameplay.

  • Case Restoration: If your controller’s casing is scratched, cracked, or worn out, we offer case restoration services to give it a fresh, new look.

  • Complete Ultrasonic Cleaning: We use high-end ultrasonic cleaning to deep-clean every nook and cranny of your controller, removing any dust, grime, or debris that may be causing internal issues.

  • High-Quality Parts: All replacement parts we use are of the highest quality to ensure your controller performs as good as new.

  • Fast Turnaround: We aim to complete repairs quickly, so you’re not left without your favorite gaming accessory for long. Most repairs are completed within 24-48 hours.


At GCR, we are committed to providing high-quality repair services for all PS5 DualSense Edge controller issues. Whether it’s joystick drift, faulty triggers, charging issues, or cosmetic repairs, our expert team is ready to get your controller back in action!

OPTION # 1 - Free Australia Post Service

Below is our Australia Post account details.

REPLY PAID 85202
GAME CONSOLE REPAIRS
P.O BOX 381
UNDERWOOD,
QLD, 4119

1. Wrap up your device with some bubble wrap
2. Write down the above address on your Package
3. Take it to any Australia Post

It will be shipped to us at no charge at all to you.

Please ensure to send out any other accessories that you would like us to test e.g.

- USB-C Cable
- Controller Accessories
- Charge Adapter

OPTION # 2 – Free Service

Place your order

We’ll take care of the pickup and delivery process for you and lodge your repair request

Also, you are always welcome to give us a call at 0402756695
or Email: info@gc-repairs.com for any updates regarding your repair request.

Please note that this is an analysis-only service, once the issue is confirmed one of our friendly representatives will contact you and inform you of all the available solutions along with the required timeframes.

If you would like to go ahead with the repair; we will forward you the repair charges.

If you do not wish to go ahead with the repair, we are more than happy to discuss alternatives or send you back your original device.

Repair Service Process and Quality Assurance
At our repair center, we are committed to providing you with the best possible experience
ensuring your satisfaction.

Here's what you can expect from our Free Quote PS5 Controller DualSense Edge Controller Repair Service:

Thorough Inspection and Diagnosis
We will thoroughly examine your controller to confirm the issue. Once diagnosed,
one of our representatives will promptly contact you with the available solutions, estimated timeframes, and a confirmed price.

Repair Authorisation
If you choose to proceed with the repair, we will promptly start the repair process to get your device up and running. We perform a full functionality test before shipping it back to you to ensure everything is working perfectly.

No Obligation Return
If for any reason you would like not to proceed with the repair, or in cases where repair is not possible, we can discuss alternative options or we can also return your original device to you at no additional cost.

Customer Satisfaction Guarantee
Your satisfaction is our priority.
If, for any reason, you are dissatisfied with our repair service, please contact us immediately. We can send you further instructions or walk you through getting your controller up and running OR we are more than happy to issue a refund and discuss further options.

Continuous Improvement
We are always striving to improve our PS5 DualSense Edge Controller repair services and procedures. Your feedback, whether positive or negative, is very important to us. We would love to hear from you.

Thank You
Thank you for choosing our service. Please hang tight while we get your Controller back in action.
We appreciate your patience.
Have an awesome day :)

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Free Pickup & Delivery - Australia Offering Repair Services in Australia Only