Return & Warranty Policies: Gaming Assurance
At GCR, We believe in transparent and fair policies to ensure your gaming satisfaction. Here's what you need to know:
All Sales Final: Power-Up Your Decisions
- All sales are final unless a mistake occurs on our part.
- No refunds for opened or used items.
- No refunds or exchanges for devices damaged during installation.
Defective Items & Returns: Your In-Game Guarantee
- Defective items may be exchanged or repaired if reported within 3 months of purchase.
- We cover shipping back to you for defective items, but initial shipping is your responsibility.
- If the product is unavailable, we'll send an equivalent or higher-quality replacement.
Installation Damage: Playing Responsibly
- Return policy is void for items damaged during installation.
- You are responsible for return shipping costs and testing fees.
- Full analysis and return fees apply as per the repair service.
Compatibility Assurance: Your Responsibility
- Customers must ensure product compatibility; no returns for compatibility issues.
- You are responsible for shipping and return shipping costs in case of incorrect data or refused packages.
Sticker Policy: Seal of Protection
- All products have a printed sticker; keep it on the box/cover for replacements.
- Warranties are null and void if the sticker on the box/cover or product is removed or tampered with.
Warranty Claims: Our Commitment to Quality
- All listed products have a 3-month replacement warranty unless specified otherwise.
- Defective items within the first 3 months are eligible for replacement; return process outlined in the policy.
- Warranty void if the product is opened, soldered, modified, etc., by the end user.
- Lenses not covered under warranty due to installation and calibration risks.
Non-Warranty & Return Policy: Addressing Special Cases
- Charges apply for misuse, abuse, accidents, wear and tear, or lapsed warranties.
- Minimum appraisal/analysis charge incurred if a warranty claim is rejected.
- Return policy in effect; 14-day return period for international sales and within Australia.
- Please contact us immediately for
Important Notes: Gaming with Confidence
- Serial numbers recorded for all consoles and parts.
- Altered/tampered seals void the warranty.
- Contact us first before returning items; provide reference/order numbers and a detailed description.
Customer Satisfaction Guarantee - Repair Services
Your satisfaction is our priority.
If, for any reason, you are dissatisfied with our repair service or a repair product, please contact us immediately.
We can send you further instructions or walk you through getting your device up and running OR we are more than happy to issue a refund and discuss further options.
At GCR, We're committed to enhancing your gaming experience - Repair Products
Please contact us immediately if you are dissatisfied, have received a Dead on Arrival (DOA) item, or have any other questions or concerns.